FAQ

Zulfees is a New Zealand-owned online store based in Taranaki. We offer carefully selected self-care, sleep, skincare, hair care, oral care and lifestyle products for customers in New Zealand and Australia.

Our range includes earplugs for sleeping, silk pillowcases, silk bonnets, Clean Towels, hair care products, oral care products, ear care products and jigsaw puzzles.

Yes. Zulfees is a New Zealand-owned and operated business based in Taranaki, New Zealand.

We started Zulfees with a simple goal: to make useful, comfortable and affordable self-care products easier for everyday customers to find.

Zulfees is based in Taranaki, New Zealand. Orders are shipped from our local New Zealand operation.

Zulfees is an online store. Customers can shop through the Zulfees website, and orders are shipped directly to their delivery address.

Zulfees mainly serves customers in New Zealand and also ships orders to Australia.

Zulfees sells products for everyday self-care, sleep, beauty and lifestyle needs.

Our main product categories include:

• Earplugs for sleeping
• Silk pillowcases
• Silk bonnets
• Clean Towels (disposable face towels)
• Hair care and hair accessories
• Oral care products
• Earwax removal products
• 1000-piece jigsaw puzzles
• Other personal care and wellness products

Zulfees is a small New Zealand-owned business focused on carefully selected products that can make daily routines simpler, more comfortable and more enjoyable.

We combine popular international brands with products developed and offered under the Zulfees name.

Zulfees stocks a growing range of brands and product lines, including Kitsch, Bitvae, Bebird, Pickforu, Bboldin, PPuzzling, Larkipuzz, IdeaBazar, and Zulfees.

The brands available can change as new products are added to the store.

Yes. Zulfees is a Kitsch stockist in New Zealand and offers a range of Kitsch hair care, hair accessories and beauty products.

Zulfees Clean Towels are soft, single-use face towels designed for drying the face, removing makeup and supporting a cleaner skincare routine.

They are made from 100% viscose and are available in different pack sizes.

Zulfees Clean Towels are designed to be gentle enough for everyday facial care, including routines for sensitive skin.

The Clean Towels are dermatologist tested by Dermatest® Germany.

A fresh disposable face towel gives you a clean towel for each use. This can be useful for people who want to avoid repeatedly using the same damp face cloth.

Clean Towels can be used for drying the face, removing makeup and other everyday facial care routines.

Zulfees silk pillowcases are made from 100% Mulberry Silk and use 22 Momme silk.

They are available in a range of colours and are designed to provide a soft and smooth sleeping surface.

Zulfees 100% Mulberry Silk pillowcases and bonnets use 22 Momme Grade 6A silk and are OEKO-TEX® Standard 100 certified.

A silk bonnet is worn while sleeping to help protect hair from rubbing against the pillow.

Zulfees silk bonnets are made with 22 Momme 100% mulberry silk.

Yes. Zulfees offers earplugs designed specifically for sleeping and comfort, and they are suitable for side-sleepers.

Our current sleeping earplug range provides up to 23 dB of noise reduction.

Earplugs reduce noise; they do not make the environment completely silent.

Zulfees offers several sleeping earplug designs, including DreamSleep and QuietSleep.

The designs have different shapes and styles, so customers can choose an option that suits their sleeping position and personal comfort.

Bebird ear care products are electronic ear inspection and ear care devices that use a small camera to help users see inside the ear.

Some Bebird products, such as the EarSight range, connect to a compatible device so users can view the camera image.

These products should always be used carefully and according to the manufacturer's instructions.

Yes. Zulfees offers oral care products including Bitvae electric toothbrushes.

These products are designed to support everyday brushing as part of a normal oral care routine.

Zulfees offers a large range of 1000-piece jigsaw puzzles for adults.

Themes include animals, birds, butterflies, nature, landscapes, fantasy, ocean scenes, art, horses, cats, farms and many other designs.

Some puzzles are designed to be particularly challenging for people who enjoy difficult or “impossible” puzzles.

Yes. Zulfees ships orders throughout New Zealand, including both urban and rural addresses.

Yes. Zulfees also ships to Australia.

New Zealand orders of $25 NZD or more qualify for free shipping.

Orders of $24.99 NZD or less have a flat shipping fee of $5.95 NZD.

Australian orders of $150 NZD or more qualify for free shipping.

Orders of $149.99 NZD or less have a flat shipping fee of $25 NZD.

Orders are usually processed within 24 hours.

Once your order has been shipped, you will receive an email with your NZ Post tracking number.

After dispatch, typical delivery times are:

• North Island: 1-2 business days
• South Island: 1-3 business days
• Rural addresses: may take longer

Delivery times can vary because the parcel is handled by the courier after it leaves Zulfees.

Typical delivery to Australia takes around 5-10 business days after dispatch.

Delivery times can vary depending on the destination and courier network.

Please check your order carefully before completing payment. Changes or additions may not be possible once an order has been placed.

Make sure your name, delivery address and contact details are correct.

If you have not received your order, please contact Zulfees as soon as possible.

Zulfees asks customers to notify us within 10 days of the dispatch date if an item has not been received.

Zulfees accepts returns or refunds in specific situations, including products that arrive damaged or incorrect.

Some personal care products may have hygiene-related return restrictions.

Please read the full Returns and Refund Policy before sending an item back.

Some personal care products may not be eligible for return once opened or used because of hygiene requirements.

The exact return conditions depend on the product and the reason for the return.

Please contact Zulfees customer support as soon as possible and provide your order number and details of the product you received.

We will review the issue and help with the next steps.

Please contact Zulfees as soon as possible if your product arrives damaged.

Include your order number and photographs of the damaged product and packaging where possible.

Zulfees accepts debit and credit card payments through the BNZ secure payment gateway.

Zulfees also accepts major payment methods including Afterpay, PayPal, Google Pay, Apple Pay, and bank transfer.

Payment must be received before an order can be shipped.

Yes. Afterpay is available so you can shop now and pay later in instalments.

Yes. You can securely pay for your order using PayPal at checkout.

Yes. Zulfees accepts both Google Pay and Apple Pay for fast and secure checkout.

Yes. Bank transfer is available for New Zealand customers only. Order details will be provided at checkout for payment.

No. Zulfees does not accept phone orders. All orders must be placed online through the website.

Yes. Prices on the Zulfees website are displayed in New Zealand dollars (NZD).

Yes. You can add multiple products to your cart and place them together in one order.

When multiple orders are placed, Zulfees may combine shipments where practical to reduce packaging and waste.

You can contact Zulfees by email at contact@zulfees.co.nz or by phone on +64 27 428 5146.

Zulfees is based in Taranaki, New Zealand.

Customer support is available Monday to Friday, from 9:00 am to 5:00 pm New Zealand time.

Please allow up to 48 business hours for a response to enquiries.

For help with an order, contact Zulfees with your order number and a short description of the issue.

Providing your order number helps the team find your order and assist you more quickly.

Products should always be used according to the instructions supplied with the product.

Different products have different care and safety requirements. Please read the product instructions, packaging and warnings before use.

Not every product is suitable for every person.

Always check the product description, materials, ingredients and manufacturer's instructions before purchasing or using a product, especially for products used on the skin, hair, ears or teeth.

No. Zulfees products are intended for everyday personal care and wellness.

They are not a substitute for professional medical, dental or healthcare advice. If you have a health concern, injury or ongoing symptoms, speak with an appropriate healthcare professional.

Zulfees aims to reduce unnecessary packaging and uses cardboard boxes for many shipments.

Where soft plastics are used, customers are encouraged to recycle them where suitable recycling facilities are available.

Zulfees supports local environmental efforts through Trees That Count as part of its sustainability commitment.

Zulfees makes it easier for customers in New Zealand to find carefully selected self-care, sleep, beauty and lifestyle products in one online store.

As a New Zealand-owned business based in Taranaki, Zulfees provides local customer support and ships orders from New Zealand.

Zulfees offers a range of sleep-related products including sleeping eye mask and earplugs, silk pillowcases and silk bonnets.

Customers can choose products based on their individual needs, such as reducing unwanted noise or creating a more comfortable bedtime routine.

Zulfees offers skincare and beauty products including Clean Towels, Kitsch hair care and hair accessories, silk pillowcases and silk bonnets.

The range is designed around simple everyday personal care routines.

Yes. Zulfees offers hair care products including Kitsch shampoo bars, conditioner bars, hair treatments, styling products, hair oils, hair perfumes and hair accessories.

Yes. Zulfees offers oral care products including electric toothbrushes from brands such as Bitvae.

Yes. Zulfees offers both noise-reducing earplugs for sleeping and ear care products such as Bebird camera-based ear inspection devices.

You can buy selected Zulfees products through other trusted New Zealand online retailers. Some Zulfees products are available from Mighty Ape, Kogan and Dick Smith New Zealand. Product availability can vary between retailers, so please check the individual retailer's website for the products currently in stock.

At the moment, Zulfees products are not available to purchase from a physical retail store. Zulfees currently operates as an online store, with products available through the Zulfees website and selected online stockists. We may expand into physical retail stores in the future.

Yes. Zulfees welcomes wholesale enquiries from retailers, businesses and other organisations interested in stocking our products. For wholesale pricing, product availability and account information, please contact the Zulfees support team at contact@zulfees.co.nz. Our team will be happy to discuss your requirements.

For detailed information, always check the individual product page. Product pages contain the most specific information about features, materials, sizes, colours, compatibility, instructions and availability.

For shipping, returns and privacy information, please refer to the Shipping Policy, Returns and Refund Policy and Privacy Policy.